Upgraded Factors’ newest research analyzes TSA Contact Heart Criticism knowledge from 2015 to 2023, revealing U.S. airports that obtain probably the most and least complaints from passengers.
“Safety checks are an unavoidable a part of air journey, however the expertise can fluctuate tremendously relying on the airport,” stated Keri Stooksbury, editor-in-chief at Upgraded Factors. “And since navigating safety could be such a high-stress expertise, we recognized the place passengers are most and least glad with TSA, offering priceless insights for vacationers.”
Examine Methodology
To find out the airports with probably the most and least complaints, Upgraded Factors analyzed TSA criticism knowledge by class from 2015 to 2023 at 44 giant U.S. airports. Complaints have been normalized by passenger quantity for correct comparisons throughout airports of various sizes. The research additionally recognized the most typical complaints, the airports with the very best share of those complaints, and seasonal shifts in criticism traits. All knowledge for the research got here from the TSA FOIA Digital Studying Room.
Excessive Stress Zones: Airports With the Most TSA Complaints General
- Newark Liberty Worldwide Airport (EWR) – 6.83 Complaints per 100,000 Passengers
- Palm Seashore Worldwide Airport (PBI) – 5.78 Complaints per 100,000 Passengers
- Orlando Worldwide Airport (MCO) – 5.6 Complaints per 100,000 Passengers
- Southwest Florida Worldwide Airport (RSW) – 5.5 Complaints per 100,000 Passengers
- Cleveland Hopkins Worldwide Airport (CLE) – 5.38 Complaints per 100,000 Passengers
High Complaints Acquired in 2023
- Newark Liberty Worldwide Airport: 12.84 complaints per 100,000 passengers
- Cleveland Hopkins Worldwide Airport: 10.35 complaints per 100,000 passengers
- Palm Seashore Worldwide Airport: 8.98 complaints per 100,000 passengers
- Southwest Florida Worldwide Airport: 8.92 complaints per 100,000 passengers
- Washington Dulles Worldwide Airport (IAD): 8.91 complaints per 100,000 passengers
Clean Flying: Airports With the Fewest TSA Complaints General
- Charlotte Douglas Worldwide Airport (CLT) – 1.97 Complaints per 100,000 Passengers
- Dallas Fort Value Worldwide Airport (DFW) – 2.63 Complaints per 100,000 Passengers
- Salt Lake Metropolis Worldwide Airport (SLC) – 2.74 Complaints per 100,000 Passengers
- Hartsfield-Jackson Atlanta Worldwide Airport (ATL) – 2.75 Complaints per 100,000 Passengers
- Chicago Halfway Worldwide Airport (MDW) – 2.8 Complaints per 100,000 Passengers
High Airport Performers in 2023
- Charlotte Douglas Worldwide Airport: 3.47 complaints per 100,000 passengers
- Dallas Fort Value Worldwide Airport: 4.22 complaints per 100,000 passengers
- Dallas Love Subject (DAL): 4.3 complaints per 100,000 passengers
- Chicago Halfway Worldwide Airport: 4.52 complaints per 100,000 passengers
- Harry Reid Worldwide Airport (LAS): 4.8 complaints per 100,000 passengers
Peak Criticism Months: The Vacation Rush
Navigating airport safety can turn into more and more difficult throughout sure occasions of the 12 months. The research revealed that vacationers encounter probably the most points throughout the remaining months of the 12 months, significantly across the vacation season.
- December: 1,457 complaints per day
- October: 1,450 complaints per day
- November: 1,398 complaints per day
In the meantime, the early months of the 12 months, primarily January and February, present a noticeable drop in complaints. With fewer vacationers, these months are typically much less disturbing for these passing by airport safety.
Dive deeper into the complete knowledge for every airport, uncover which complaints are filed probably the most typically, and examine useful graphics by visiting the full research on-line.